Frequently Asked Questions

Ordering

  • When will my order ship?

    Our orders typically ship in 1-2 business days and are in transit for 2-5 business days. You will receive a shipping confirmation email as soon as it's on the way.

  • How do I check my order status?

    You should receive an order confirmation email after your order is placed and a shipping confirmation email once the order has shipped. If you haven’t received a shipping confirmation email within 3 business days of placing your order, please send an email to hello@magicmind.com describing your issue.

  • Can I cancel my order after placing it?

    We are unfortunately unable to make changes to orders after they have been placed.

  • Can I change my order once it’s been placed?

    We are unfortunately unable to make changes to orders after they have been placed. 

  • Can I update my shipping address once my order has been placed?

    We are unfortunately unable to make changes to orders after they have been placed.

  • The item I want is out of stock - will it be restocked?

    We regularly restock all of our products. If an item is out of stock, please send an email to hello@magicmind.com letting us know which product you are inquiring about and we’ll do our best to get you the information you need!

  • Do you offer gift cards?

    We don’t currently offer gift cards at this time but may in the future. Please check back periodically for updates!

  • Just placed - can I edit the contents?

    Unfortunately, we’re unable to edit orders in process.

  • Just placed - can I edit the billing information?

    Unfortunately, we’re unable to edit billing information.

  • Just placed - can I edit the shipping information? (replace - Change my shipping address)

    Please reach out to hello@magicmind.com and we’ll make the update if we receive your ticket before shipment.

  • The product I want is out of stock…will it be available again?

    If the item you are looking for isn’t in stock, please reach out to hello@magicmind.com and we’ll do our best to give you an estimate of when the item is coming back!

  • Can I purchase Magic Mind on Amazon?

    Yes - you can find our products on Amazon in 15 and 30 packs!

  • Are your products on Amazon the same as Magic Mind’s website?

    You can purchase Original, Free, and MAXX on Amazon just the same as our website!

  • Are your products available for Prime Shipping?

    Yes! You can order Magic Mind with Amazon Prime.

  • Having trouble placing an order?

    Try clearing your browser cache or using a different browser. If the issue persists, please send us a screenshot of what you’re seeing so we can help!

Shipping & Delivery

  • Do you offer free shipping?

    Shipping is free on all subscription orders and on one-time orders over $200 in the contiguous United States.

    There is a $10 shipping fee for orders going to Alaska and Hawaii.

    For international orders, shipping is calculated at checkout.

  • Do you ship internationally?

    We ship internationally except to the following countries due to beverage import laws:

    • Mexico
    • India
    • Spain
    • Portugal
    • UAE
    • Israel

  • Do you offer expedited shipping?

    For an additional $25, you can select express shipping at checkout.

  • How will my order be shipped?

    We ship with multiple carriers, depending on where you’re located, including USPS and UPS for domestic orders.

  • Where is my order?

    Orders generally ship 1-2 business days after the order has been placed at which time you should receive a shipping notification email. If you haven’t received a shipping notification email within 3 business days of placing your order please reach out to us at hello@magicmind.com. 

  • Do you ship to P.O boxes?

    Yes, we absolutely do ship to P.O. Boxes within the United States. International addresses require a physical address.

  • Do you ship to APO/FPO addresses?

    Unfortunately, we’re unable to ship to APO/FPO addresses. We only ship to physical residential addresses.

  • My package never arrived - what do I do?

    If your package never arrived, we ask that you wait an additional 2 business days from the delivery date to ensure the package doesn’t arrive. Many times, the carrier will deliver the package next day! If after 2 business days you haven’t received the package, please reach out to hello@magicmind.com with your order number and description of your issue and we’ll help you out!

  • I received the wrong item - what do I do?

    If you received an item that you didn’t order, please reach out to us at hello@magicmind.com with your order number and a description of the item you ordered and the item you received with a photo and we’ll help you out!

  • My order was missing an item - what do I do?

    If your order was missing an item that you ordered, please reach out to us at hello@magicmind.com with your order number and a description of the item that you didn’t receive and we’ll help you out!

  • My order arrived damaged - what do I do?

    If your order arrived damaged, please contact us at hello@magicmind.com with your order number and a photo of the damage and we’ll help you out!

Returns & Refunds

  • What is your return policy?

    We're happy to offer a money-back guarantee to all first-time purchasers if you’re unhappy with your order.

    Returns aren’t necessary for refunds, and we won’t accept returned product for food safety reasons. 

    We cannot issue refunds for recurring orders, so if you know you don't want to continue with a subscription, you'll want to cancel that prior to your next order being processed. 

    To learn more about Magic Mind's refund and return policy, click here: https://magicmind.co/pages/refunds.

  • How long will it take to receive my refund?

    Refunds may take 5-7 business days to appear back on your original method of payment. If you don’t see your refund after 7 business days from receiving your refund confirmation email, please reach out to us at hello@magicmind.com and we’ll help you out!

Subscription

  • How do I manage my subscription?

    You can manage your subscription at any time by logging into your account at this link: https://magicmind.com/a/account/login.

    From here you can update your subscription and billing preferences. If you have any questions about managing your subscription please contact us at hello@magicmind.com. 

  • Can I pause my subscription?

    You can pause your subscription at any time by logging into your account at this link: https://magicmind.com/a/account/login.

    From here you can update your subscription and billing preferences. If you have any questions about managing your subscription please contact us at hello@magicmind.com.

  • How do I cancel my subscription?

    You can cancel your subscription at any time by logging into your account at this link: https://magicmind.com/a/account/login.

    From here you can update your subscription and billing preferences. If you have any questions about managing your subscription please contact us at hello@magicmind.com.

  • Can I change my delivery schedule?

    You can update your subscription delivery schedule at any time by logging into your account at this link: https://magicmind.com/a/account/login.

    From here you can update your subscription and billing preferences. If you have any questions about managing your subscription please contact us at hello@magicmind.com.

Retail & Wholesale

Payments

  • What payment options do you accept?

    We accept most forms of payment, including:

    • American Express
    • Discover
    • Master Card
    • Visa
    • Apple Pay
    • Google Pay
    • Paypal
    • Shop Pay

  • Does Magic Mind accept prepaid gift cards?

    Unfortunately, we’re unable to accept prepaid cards.

    Our accepted forms of payment include:

    • American Express
    • Discover
    • Master Card
    • Visa
    • Apple Pay
    • Google Pay
    • Paypal
    • Shop Pay

  • My payment didn’t go through - What should I do?

    You can choose a different payment method or update your payment method in your account here. If you’re receiving a specific error message, please take a screenshot and contact us at hello@magicmind.com and we’ll help you out!

Promos & Rewards

  • What are your current promotions?

    We currently offer discounts for new subscribers!

    When you subscribe, you’ll receive a discount off your first order, and all subsequent orders.

    Please see our product pages for more information.

  • Is there a referral discount?

    We do have a referral system that you can use if you'd like! You can find the link to set your page up here.

  • What do my friends get for using my referral?

    When you share your referral link with your friends, they’ll receive $40 off of their first order of Original Magic Mind shots, and you’ll receive a $30 credit towards future orders.

  • I didn’t receive my referral credit - what do I do?

    Let us know the email of the person you shared your referral link with – if they’ve placed an order, we can go ahead and add the $30 credit to your account.

Marketing & Partnerships

  • How can I become an affiliate?

    We don’t have an organized affiliate program, but we have a referral system that you can use if you'd like! You can find the link to set your page up here.

  • I'd like to work with Magic Mind, how can I get in contact?

    Send an email over to partnerships@magicmind.com with links to your socials and any other resources you’d like to share. Our Partnerships team will reach out if they see any opportunities where they think you’d be a good fit!

  • Do you offer free samples?

    At this time, we do not offer free samples. We do have a 100% guaranteed refund policy on our first order though to ensure that if you don’t love it, you don’t need to keep it. Please also refer to our retail partners if trying in person is easier for you - https://magicmind.com/pages/store-locator

  • How do I submit a press or PR Inquiry?

    Please send an email to partnerships@magicmind.com with your request and our partnerships team will reach out!